OUR POLICIES

 

Thank you for understanding

and respecting our policies

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Late Arrivals
We will do our best to accommodate late arrivals. If you miss more than half of your appointment your stylist reserves the right to start their next client. If a later appointment is available you will be offered that time. If you are unable to take the time offered it will be considered a late cancellation and you will be charged the cancellation fee. If you know that you are going to be late, we kindly ask that you call ahead so that we can better assess the situation.

Cancellations
A minimum of 24 hours is required for all cancellations in order to avoid the cancellation fee of the full service price. Cancellations cannot be made online. They must be made by speaking with a receptionist, leaving a message on the salon voicemail or emailing us at info@nolisalon.com

Payment For Services and Products
Discover, MasterCard, Visa, Applepay and Cash are accepted.
Please note that we prefer cash, check or venmo for gratuity.

Refunds

Noli Salon does not extend refunds on services rendered. Your first visit and all color changes may require multiple services based on the hair texture and/or any unknown color done and there is no way for us to know exactly how your hair will react. 

Fashion Colors: Noli Salon cannot guarantee all fashion colors will last in the hair. These colors are not intended for swimmers, sunbathers, drugstore brand shampoo/conditioners and low maintenance clients. 

If you are not pleased with your hair we welcome you to contact us immediately so that we can schedule a complementary alteration within one week of the service provided.

Products can be exchanged within two (2) weeks of the purchase date. The box must be unopened and unused. After two (2) weeks, we will not be able to accept returns or exchanges.

Wedding & Special Events Off Premises
A deposit of 50% is required when making your appointment for all wedding day/special event services. Deposits are nonrefundable for appointments cancelled within 4 weeks of the event.

 

Personal Items
We are not responsible for lost, stolen or damaged valuables.

Please Use Caution

Due to products and hair, floor may become slippery


Cell Phones
We require all ringers of cell phones to be silenced upon entering Salon Noli and that necessary conversation be kept to a level that is respectful to our other guests.