OUR POLICIES

 

Thank you for understanding

and respecting our policies

Late Arrivals
We will do our best to accommodate late arrivals. If you miss more than half of your appointment your stylist reserves the right to start their next client. If a later appointment is available you will be offered that time. If you are unable to take the time offered it will be considered a late cancellation and you will be charged the cancellation fee. If you know that you are going to be late, we kindly ask that you call ahead so that we can better assess the situation.

Cancellations
A minimum of 24 hours is required for all cancellations in order to avoid the cancellation fee of the full service price. Cancellations cannot be made online. They must be made by speaking with a receptionist, leaving a message on the salon voicemail or emailing us at salonoli@yahoo.com.

Payment For Services and Products
Discover, MasterCard, Visa, Applepay and Cash are accepted.
Please note that we prefer cash, check or venmo for gratuity.

Refunds
Noli Salon does not extend refunds on services rendered. Your first visit and all color changes may require multiple services that day or within 2 weeks of the initial service as there is no way for us to know exactly how your hair will react to the process. If you are not pleased with your hair we welcome you to contact us immediately so that we can schedule a complementary alteration within one week of the service provided. Products may be exchanged within 10 days.

Redos
We do not issue refunds on services provided. We will happily make any adjustments on services provided within the first 7 days free of charge with the original stylist. If you see a higher tier stylist there could be an additional fee based on their expertise. Any adjustments after the initial 7 days are subject to a fee.

 

Wedding & Special Events Off Premises
A deposit of 50% is required when making your appointment for all wedding day/special event services. Deposits are nonrefundable for appointments cancelled within 4 weeks of the event.

 

Personal Items
We are not responsible for lost, stolen or damaged valuables.

Please Use Caution

Due to products and hair, floor may become slippery

Coffee and tea can be very hot


Cell Phones
We require all ringers of cell phones to be silenced upon entering Salon Noli and that necessary conversation be kept to a level that is respectful to our other guests.

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Monday 10am-4pm  |  Tuesday 12pm-8pm  |  Wednesday 10am-7pm  |  Thursday 10am-7pm  |  Friday 9am-6pm | Saturday 9am-430pm  |  Sunday 9am-430pm